About support coordination

Support coordination helps people with disability and their families to navigate the NDIS.

It can help you better understand or implement the NDIS plan.

There are three levels of support coordination:

  • Support connection – Short-term assistance to implement your NDIS plan, including identifying service providers and negotiating service agreements.
  • Support coordination – This is longer term support to build your capacity to navigate what can sometimes be a complete system of services and supports available from providers.
  • Specialist support coordination – This is where you have a more complex situation and require specialist help to support you.

We have support coordinators who will work with you to achieve goals and to:

  • Access a number of mainstream, community, informal and provider options
  • Choose preferred options or providers
  • Negotiate services to be provided, including their price, service agreements and booking processes
  • Arrange any assessments required to help determine the nature and type of funding required (such as home modifications, for example)
  • Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds
  • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • Link to mainstream or community services, such as housing, education, transport and health
  • Strengthen and enhance capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
    • Resolve problems or issues that arise
    • Understand their responsibilities under service agreements
    • Change or end a service agreement.

Are there other activities a support coordinator might undertake?

Support coordinators may also undertake some specialist activities, including:

  • Assisting the participant get ready for their first plan review by helping them:
    • Assess whether they achieved their goals and got value for money for their plan
    • Identify solutions to problems experienced in implementing the plan
    • Consider new goals
  • Helping participants decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.

What outcomes do support coordinators deliver for participants?

Support coordination enables participants to:

  • Maximise the value for money they receive from their supports
  • Genuinely exercise their choice and control
  • Implement their plan
  • Have increased capacity to manage/direct their own supports
  • Have greater opportunities to explore and connect with community and alternative support options
  • Better coordinate multiple supports and services
  • Have the capacity of their informal support network strengthened
  • Be better able to use the NDIS Participant Portal, myplace
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